Binance has announced that Euro withdrawals and deposits via the SEPA network are still available to existing customers, after a tweet from its customer support account caused confusion and panic among users.
Binance customer service tweeted earlier in the day that Euro withdrawals and deposits via SEPA were temporarily suspended. This Tweet was later deleted.
Binance Announced As Previously Announced, SEPA-Mediated Euro Withdrawals and Deposits Will Continue Until September 25
The platform's customer service later tweeted that the previous statement was sent incorrectly, and that the SEPA service will continue until September 25, as previously announced. The statement also stated that Binance will have alternative options for its users before that date.
The SEPA deposit and withdrawal service will continue until 25 September as originally communicated. The Customer Support message was sent in error. We apologise for the inconvenience. And, we will have alternatives for our users in place before then – so stay tuned.
– VS— Binance Customer Support (@BinanceHelpDesk) August 21, 2023
The SEPA service allows users to transfer Euros between the European Union and other countries that are part of this network. Paysafe, Binance's banking partner in Europe, said in a statement that the service is available for Binance customers until September 25, but has not been available for new users since June 25.
In addition, a Turkish message was published from the company's customer service. Authorities confirmed in this message that transactions can continue until September 25:
“As of September 25, 2023, our current EUR fiat payment partner Paysafe will stop offering SEPA deposits to Binance users.
It will not have any impact on Binance's other services. You can continue to use cards to buy or sell cryptocurrencies, use P2P services, and deposit and withdraw cryptocurrencies.”
*Not investment advice.
